Development of company-specific service strategies, creation of service catalogs, selection or integration of optimal customer channels (chat, email, telephone, self-service, web, fax, letter, or omni-channel strategies), establishment and management of service organizations, digitization of processes, international service setup (location selection, quality management, multilingual service, harmonization), development of metrics, service level management, system architecture, ICT (Information and Communication Technology), outsourcing, quality management, information management.